Frequently Asked Questions
How can I contact a Customer Service Representative?
Call us at our toll-free number 1-800-599-READ or send an email to support@childsworld.com.
To what address should I mail purchase orders?
All mail for The Child’s World should be sent to the address listed on our contact page. Purchase orders should be marked to the attention of the order department.
Who should I notify in case of an address change?
Email us at support@childsworld.com or call our toll-free number 1-800-599-READ.
Can I have a list of all your titles with their associated ISBN numbers?
Visit our download page to download ISBN numbers, titles, prices. This page also contains our most recent order form in Acrobat PDF format.
Can I be included on your mailing list to receive printed catalogs?
Certainly. To automatically receive free printed catalogs, fill out our catalog request form.
Can I view a sample of your books online?
Visit our comprehensive list of sample products.
Where can I download Acrobat Reader?
To download the most recent version of Adobe Acrobat Reader, visit the Adobe site.
Do you accept manuscripts?
Regretfully, we do not accept unsolicited manuscripts. As our publications are curriculum-based, we employ the use of a select panel of authors who are familiar with our needs and requests. To help you in your search, we suggest acquiring a copy of School Library Journal magazine. This monthly publication includes dozens of advertisements from publishers across the country. By flipping through the Journal, you can get an understanding as to what types of literature each company publishes, as well as obtain addresses and websites. Best of luck to you!
To whom should I direct questions concerning copyrights?
You can email us at support@childsworld.com or call our toll-free number 1-800-599-READ.
I noticed a mistake in one of your books. Who should I notify?
To submit corrections, please send an email to support@childsworld.com or call our toll-free number 1-800-599-READ.
How do I return books with which I'm not satisfied?
If you are not completely satisfied with a product, you may return it for prompt and courteous credit or a full refund. We ask only that returned products be in salable condition. Before any return, please call 1-800-599-READ or send an email to support@childsworld.com. All returns must be pre-approved to be accepted for credit.
What payment options are available for online orders?
If you are ordering for a school or public library we can bill you. All other customers must prepay by check or pay by Credit Card. We accept Visa or MasterCard.
Are your books distributed in Canada?
Yes. Please contact Edu Reference Publishers Direct to receive our books in Canada. Visit their website at http://www.edureference.com for mor information.
Will you ship orders to customers outside of the United States?
Regretfully, we do not ship books outside of the United States. Edu Reference Publishers Direct distributes our books in Canada. For more information, visit their website at http://www.edureference.com.
How can I unsubscribe from your Mailing List?
Simply complete our removal form.
I forgot my password. How can I access My Account?
Use our Forgotten Password form to generate a new password for your account.
What is an ISBN number?
An ISBN is an International Standard Book Number. Every book sold anywhere in the world should have a unique ISBN, meaning you can find any book in the world simply with that one number. (Occasionally, ISBNs are reused for books that have long been out of print, but this practice is discouraged.) An ISBN number has ten characters and is assigned by R. R. Bowker in the United States and by a variety of agencies worldwide.
Where do I find a book's ISBN number?
An ISBN can usually be located on the back cover of a book above the bar code. It looks like this (circled in red): 
An ISBN can similarly be found on the copyright page (one of the first pages in a book containing library cataloging information): 
NB: A book’s ISBN can also be determined by visiting the respective product page on this website. 
Do you offer library processing services?
Please visit our downloads page for a complete list of library processing services. Important: Processed books are not returnable if processed according to your instructions.
Do schools and libraries receive discounts?
Yes. For complete details, please refer to our Prices and Discounts page.
Is your product data available for download?
Yes. Visit our downloads page.
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